Our Salon Policies
Cancellations & Late Arrivals
We understand that sometimes you need to change your appointment. To avoid any inconvenience, we kindly ask that you give us 24 hours notice.
We will send you an appointment confirmation 48 hours in advance of your appointment to ensure you have enough time to move or cancel your appointment. These are sent via text, however, it is your responsibility to ensure you show up in the event that the text service is unavailable.
No-shows and last-minute cancellations hurt our business as, without providing us with enough notice, we are unable to offer your appointment to other guests on our waitlist (thereby losing a booking).
If you are running late, please call us straight away to let us know and be prepared that we may not be able to perform the full service you were booked in for. We will try to accommodate you the best we can but please understand that we need to run on time to avoid inconveniencing our other appointments.
Deposits for New Guests
Please note a booking deposit of 50% is required to secure your initial booking with us.
This is a one time deposit only, required to secure your appointment. As above, this is non-refundable in the event of a no show or cancellation of your appointment within 24hrs of its scheduled time. You can reschedule or cancel your appointment without penalty outside the 24hrs prior to your appointment. The deposit will be taken off the service price on the day.
Student and Chrildrens Appointments
Children’s haircuts are available on Tuesday, Wednesday, and Friday only.
Student haircut discount, Tuesday, Wednesday, and Thursday only.
Note: Student and Children’s discounts are not available from December 1st 2024.